OWNER RELATIONS
At Mortimer Production Company, we strive for personal service, so we encourage you to call or email us when anything comes up.
However, we also know the importance of being able to find information quickly and conveniently. Please consult the forms and resources below and reach out if you need further assistance.
FORMS AND DOCUMENTS
FREQUENTLY ASKED QUESTIONS
What does Mortimer Production Company do?
As an operator, Mortimer Production Company coordinates drilling, maintenance and repair of oil and gas wells, we ensure compliance with regulatory requirements, we facilitate the sale of oil and gas products and distribute revenue to owners.
What is a Division Order?
A Division Order is a document that describes your ownership in a particular oil and gas property. By signing the division order, you are attesting to your ownership and allowing us to distribute funds to you according to your ownership decimal.
What is my Owner Number?
Your owner number is Mortimer Production Company's internal number we use to identify you. You can find this number on your check stub, division order(s), and 1099s. Having this number handy helps us process requests quickly. But if you don't know it, not to worry, we can look it up for you.
When are payments distributed?
Payments are made by check or direct deposit. On the 15th of each month, or the next business day, checks are mailed and direct deposits initiated. We encourage Direct Deposit (ACH) for all our owners to ensure prompt receipt of your payment. If you are receiving checks by mail, please allow 5 business days for the check to arrive before calling.
I used to receive a payment, but now I don't, what's going on?
There are a number of reasons this could occur:
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Mortimer only sends payments once your account reaches $25 or once every 12 months, whichever comes first, so it could be your account has just not reached the minimum payment threshold yet.
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You have moved or closed a PO Box and your last check came back as undeliverable. When a check comes back as undeliverable, we immediately place the account into suspense to protect your revenue. Please complete the address change form above and let us know your current address.
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You stopped cashing your revenue checks. We periodically review our outstanding checks. If we determine you have routinely failed to cash your checks, we place your account into suspense to protect your revenue. If you have moved, please complete the address change form above and let us know your current address. If there is another reason you have stopped cashing your checks, call or email us and we can help get your account sorted out.
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Your Direct Deposit payment was returned. When a direct deposit is returned we immediately place that account into suspense. Please provide us with your current banking information by filling out a direct deposit form with your current bank information.
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Mortimer may not be operator of the oil and gas property in which you own an interest anymore. Email us or give us a call and we can let you know the current operator.
What does it mean if my account is in suspense?
When an account is in suspense, it means we hold your funds, under your name, until we hear from you. An account is usually put into suspense when one of the following events occurs:
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A check comes back as undeliverable or an direct deposit is returned;
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Checks are routinely not cashed;
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We are notified the owner is deceased;
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We are awaiting transfer orders to transfer an interest from one person or entity to another.
Your account will remain in suspense until the state requires we transfer the funds to unclaimed property (usually three years from the last contact with an individual). Until funds are transferred to the state, it is usually easy to get your account out of suspense, usually as simple as filing out a change of address form. However, once funds are transferred to the state, you will need to contact Unclaimed Property to claim your funds. You can visit Claim It Texas, to search your name for unclaimed funds in Texas. Even if your funds have been transferred to Unclaimed Property, it is important to contact us and get your account out of suspense so future payments can be made directly to you.
I have an old/stale dated check, should I cash it?
If the date of the check is less than 1 year old, you can safely cash the check.
If your check is over 1 year old, do not cash the check. These checks are voided in our system for your protection and ours. If you attempt to cash them, they will be returned by your bank. Returned checks often incur a fee, for which you are responsible. If you have an old check, contact us and we can reissue the check easily.
What is Direct Deposit (ACH)?
Direct deposit allows us to send revenue electronically. The funds arrive directly in your bank account using Electronic Funds Transfer (ETF). We encourage this method of payment as it prevents lost, stolen, and stale dated checks. You will also received your funds the day checks are mailed making this a quicker method of payment. However, if your banking information changes, it is important you send us a new direct deposit form with your updated information. To enroll in direct deposit, complete the form above.
What if my address changes?
It is important that you notify us of physical address changes immediately. Even if you use direct deposit, other communications (including 1099s) are sent using USPS. Please complete the form above to notify us of an "Address Change".
Can I receive a PDF copy of my statement?
Yes, we can send a PDF copy of your statement to multiple email addresses. Contact us to add an email to your account for electronic delivery of your statement.
I received a check from you written to a deceased person, what do I do?
We are so sorry for your loss, please see the "Ownership Change" document above to start an ownership change.
We have created a partnership, trust, LLC, or similar and have transferred our interests into this entity, what do you need to process this change?
Please see the "Ownership Change" document above to start an ownership change.
I have sold my interest and/or I have bought an interest from someone, how do we change over payments?
Please see the "Ownership Change" document above to start an ownership change.
I received a 1099 from Mortimer Production Company, what is this?
1099s are information returns the IRS requires Mortimer Production Company to prepare for every payment sent out during the previous year. Copies of the 1099 are sent to the payee (you) and are filed electronically with the Internal Revenue Service per reporting guidelines. 1099s are mailed out before January 31 of each year. If by February 10th, you have not received your 1099, it is likely lost in the USPS, give us a call and we will send a new one.